NDIS short-notice cancellation checker.
Cancellations happen — the question that decides whether you can bill one is simple: how much notice did the participant give? Enter the two dates below and this free tool counts the clear days and tells you whether it looks like a claimable short-notice cancellation under the current NDIS rules.
It's a quick sense-check, not a ruling — read the caveats before you rely on it.
Result
Enter the date the support was scheduled and the date the participant cancelled to check this. The current rule: fewer than seven clear days notice is generally a short-notice cancellation, and seven or more clear days is generally a standard cancellation.
Clear days are the whole days that fall between the cancellation and the scheduled support — not counting the day of the cancellation or the day of the support itself.
The rule in one line
If the participant gives fewer than seven clear days notice, the cancellation is generally short notice and can usually be claimed at up to 100% of the agreed support price. Seven clear days or more is generally a standard cancellation and is not claimable. The conditions below still have to be met.
Before you rely on this
This tool gives general information to help you sense-check a cancellation. It is a guide, not a ruling on a specific claim.
- —This is general information only — not billing or legal advice.
- —The short-notice threshold and the conditions are set by the NDIS and can change, so always confirm the current NDIS Pricing Arrangements and Price Limits and the rules on cancellations.
- —Only certain cancellation types can be claimed — for example, where the participant gave short notice or did not show up — and it must be allowed under the participant's service agreement.
- —You can only claim if you could not reasonably redeploy the worker to other work for that time.
How short-notice cancellations work
A short-notice cancellation is when a participant cancels a booked support, or does not show up, without giving you enough warning to fill the gap. Under the current NDIS rules the line sits at seven clear days. Clear days are the whole days between the cancellation and the scheduled support, not counting the day of the cancellation or the day the support was due. Give fewer than seven clear days notice and the cancellation generally counts as short notice, which can usually be claimed at up to 100% of the agreed price. Give seven clear days or more and it is generally treated as a standard cancellation, which is not claimable.
Two more conditions matter as much as the count of days. The cancellation has to be the kind the rules actually allow, and your service agreement with the participant has to provide for short-notice cancellation charges. You can also only claim when you could not reasonably use the worker somewhere else for that time — if you could move them to another participant, you should not claim the cancellation. Because the threshold and the conditions are set by the NDIS and reviewed from time to time, treat this checker as a prompt to look at the current price guide, not as the final word.
For the full detail, read the guide to NDIS short-notice cancellations, and for how this fits into day-to-day billing see our overview of NDIS claiming. Ending the whole arrangement instead of one shift? Use our free NDIS cancellation letter templates.
Another free tool: the NDIS rate calculator.
Never miss a claimable cancellation
Rostrel can raise a short-notice cancellation claim automatically when the rule is met — so a genuine short-notice cancellation gets billed instead of quietly slipping through, and a standard cancellation does not get claimed by mistake. No threshold to remember, no clear days to count by hand.
Book a 20-minute demo