NDIS case notes software & worker app.
A case note is more than a diary entry — it’s the evidence behind a claim and the first thing an auditor asks for. When notes are written days late, missed entirely, or kept somewhere the office can’t see, both your compliance and your billing suffer. Rostrel puts the note on the shift, on the worker’s phone, and tracks the ones that haven’t been done.
For what makes a good note, read our guide to writing NDIS progress notes.
What it does
Notes from the shift, on a phone
Support workers see their shifts and write the case note from the worker app at or just after the support — so notes are contemporaneous, not reconstructed a week later — and the note attaches to the right shift automatically.
Overdue-note tracking
Rostrel shows which delivered shifts are still missing a note and flags overdue ones, so a coordinator can chase them before the fortnight closes — protecting both your records and the claims built from them.
Linked to the claim and the budget
A note carries the hours and details a claim needs, so the support delivered and the support claimed stay in step — and the note is right there as evidence if the NDIA asks.
Audit-ready, in one place
Notes live on the participant’s record alongside their plan, agreement and documents, so when an auditor asks to see the support behind a claim, it’s a lookup, not a scramble.
Frequently asked questions
What are NDIS case notes?
The record of what happened during a support — what was delivered, how the participant went, and anything to follow up. They’re the evidence behind a claim and a core audit item, so they need to be clear, contemporaneous and tied to the shift.
Can workers write notes from their phone?
Yes — workers see their shifts and write the note from the worker app at or just after the support, and it attaches to the right shift automatically.
How does Rostrel stop notes being missed?
It tracks delivered shifts that are still missing a note and surfaces overdue ones before the fortnight closes — which, because notes drive claims, directly protects your billing.
How much does NDIS case notes software cost?
Rostrel is priced per active participant with unlimited workers — Starter from $299/mo, Growth $349/mo and Scale $699/mo, plus a free tier for one-person providers. Plans are all-inclusive, so case notes are part of every plan rather than a paid add-on — no setup fee and no lock-in. See our pricing page for the full breakdown.
Never close a fortnight with a note missing
See how notes go from the worker’s phone to the participant’s record to the claim — with overdue ones flagged before they cost you. Book a 20-minute demo.
Book a 20-minute demo