Terms of Service.

1. The service

Rostrel is practice-management software for Australian NDIS providers: rostering, case notes, claiming, invoicing, payroll preparation and related tools. We provide software — we are not an NDIS provider, plan manager, accountant or law firm, and nothing in the product (including rates, calculators, checks and AI-assisted suggestions) is legal, financial or compliance advice.

You remain responsible for your own obligations: the accuracy of claims you submit to the NDIA or a plan manager, compliance with the NDIS Pricing Arrangements, the SCHADS award and tax law, and your record-keeping duties as a registered or unregistered provider. Rostrel is built to make those things easier to get right — it does not transfer them to us.

2. Accounts and acceptable use

• —Keep your account information accurate and your credentials secure. You are responsible for activity under your organisation’s accounts, including those of your staff.
• —Give access only to people authorised to see the data their role exposes, and remove access when staff leave.
• —Use the service lawfully. Don’t attempt to access another organisation’s data, probe or overload the service, resell it, or use it to store content unrelated to running your practice.

3. Subscriptions and fees

Fees are as set out on our pricing page or your order, billed in Australian dollars. We may change pricing with at least 30 days’ notice, taking effect from your next billing cycle. If an invoice remains unpaid after reasonable notice, we may suspend access until it is paid; suspension does not erase your data.

4. Your data

• —You own your data. Everything your organisation enters — participant records, worker records, notes, claims — belongs to you. You grant us a licence to host and process it solely to provide the service.
• —You are responsible for what you put in. You warrant that you have the right, and any consents required by privacy law and the NDIS Code of Conduct, to store the personal information you enter — particularly participants’ health information and workers’ payroll details.
• —We handle personal information as described in our Privacy Policy, which forms part of these terms. Primary records are stored in Australia.
• —You can export your data at any time during your subscription, and for 30 days after it ends, after which we delete it from live systems.

5. Third-party integrations

Rostrel can connect to services you hold your own accounts with — such as Xero, Google, and the NDIA’s PRODA portal (via export files you upload). Those services have their own terms, which apply to your use of them. Integrations are optional; connecting one authorises us to exchange data with it on your behalf. Submissions to the NDIA remain your responsibility to review before lodgement.

6. Availability, changes and support

We work to keep Rostrel available around the clock, but no software service can promise uninterrupted operation — maintenance, upgrades and events outside our control can cause interruptions. We schedule maintenance outside business hours where practicable and restore service as quickly as we can.

We improve the product continuously and may add, change or retire features. If we retire something material to your use, we will give you reasonable notice. Support is available at hello@rostrel.com.au.

7. Intellectual property

We own the Rostrel software, brand and everything in the product that isn’t your data. You get a non-exclusive, non-transferable right to use it for your organisation while subscribed. If you send us feedback or suggestions, we can use them without obligation.

8. Consumer guarantees and liability

Nothing in these terms excludes, restricts or modifies any right or guarantee under the Australian Consumer Law or any other law that cannot be excluded. Where the law permits us to limit our liability for breach of a non-excludable guarantee, it is limited, at our option, to re-supplying the service or paying the cost of having it re-supplied.

Subject to that, and to the maximum extent the law permits: our total liability arising out of the service in any 12-month period is capped at the fees you paid us in that period; and neither party is liable to the other for indirect or consequential loss (including lost profits or lost revenue). Nothing limits your payment obligations or either party’s liability for wilful misconduct.

You indemnify us against third-party claims arising from your data, your breach of these terms, or your organisation’s obligations as an NDIS provider.

9. Termination

You can cancel at any time, effective at the end of your current billing period. We can terminate for material breach that isn’t remedied within 14 days of notice, or for non-payment after reasonable notice. On termination, the 30-day data-export window in section 4 applies.

10. General

These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts. If we change these terms materially we will give you notice; continued use after the change takes effect is acceptance. If part of these terms is unenforceable, the rest still stands. Questions: hello@rostrel.com.au.