Outgrowing SupportAbility? Here's how Rostrel compares.
SupportAbility’s smallest subscription is priced for 30 staff and billed annually — before you’ve seen a price list, because they don’t publish one. If you’re running a team of five or ten and want to see what software costs before a sales call, that’s not the product for where you are right now.
Disclosure: Rostrel is our software. This comparison uses SupportAbility’s public information as of June 2026. We’ve deliberately stuck to facts SupportAbility states itself — confirm current details on supportability.com.au.
Rostrel may suit you if…
You’re a small or growing provider, you want to see pricing before a sales call, and a 30-staff minimum and annual up-front commitment don’t fit where you are yet.
SupportAbility may suit you if…
You’re a larger provider that wants every module bundled — including financial plan management — plus enterprise-grade security certification, and an annual contract isn’t an obstacle.
What SupportAbility does well
SupportAbility is genuinely strong. It’s an Australian-built platform focused solely on the disability sector, with a broad footprint that spans direct service delivery, support coordination and a dedicated financial plan management module — with conflict-of-interest barriers between them. Every subscription bundles all modules, it integrates with a wide range of finance and payroll systems, and it carries ISO 27001 security certification. It’s mature and well-backed.
If you’re an established, larger provider — especially one that also does plan management — that depth is a real advantage.
Why smaller providers look at an alternative
A 30-staff minimum
SupportAbility’s smallest published subscription is priced for 30 staff. If you’re a team of five or fifteen, you’re paying for a scale you don’t have yet. Rostrel has no staff minimum — you pay by active participant, with unlimited workers.
Quote-only, annual, all-or-nothing
SupportAbility doesn’t publish prices — you request a quote — and bills annually up front with every module bundled in. Rostrel publishes its pricing, bills monthly, and there’s no setup fee or lock-in, so you can start small and grow.
Rostrel vs SupportAbility at a glance
| Capability | Rostrel | SupportAbility |
|---|---|---|
| Built for Australian NDIS | Yes | Yes |
| Staff rostering & scheduling | Yes | Yes |
| Progress / case notes | Yes | Yes |
| NDIS bulk payment claiming | Yes | Yes |
| Participant funding tracking | Yes | Yes |
| Incident & compliance records | Yes | Yes (ISO 27001 certified) |
| Financial plan management module | No (provider-focused) | Yes |
| Minimum team size | None | 30 staff |
| Pricing | Public, monthly, per participant | Quote-only, annual, per staff |
| Australian-made | Yes | Yes |
Comparison as of June 2026, based on each product’s public information. Confirm current details on supportability.com.au and our pricing page.
When SupportAbility might be the better choice
If you’re a larger organisation that also operates as a plan manager, SupportAbility’s bundled financial plan management module and conflict-of-interest barriers are a genuine fit that Rostrel — which focuses on providers delivering support — doesn’t set out to cover. And if formal ISO 27001 certification is a procurement requirement for you, that’s a point in its favour.
Switching to Rostrel
No lock-in, no setup fee, and onboarding help to bring your participants, workers and rosters across. You can start on a 7-day free trial and see the monthly cost up front — no quote required.
Frequently asked questions
Does SupportAbility have a minimum number of staff?
Per its public subscription information, the smallest SupportAbility subscription is priced for 30 staff, billed annually. Rostrel has no staff minimum and prices per active participant with unlimited workers.
How much does SupportAbility cost?
SupportAbility doesn’t publish prices — it’s quote-on-request, billed annually by active staff count with all modules bundled. Rostrel publishes its pricing and bills monthly.
Is Rostrel a good fit for a small NDIS provider?
Yes — it’s built for small and growing providers: no staff floor, transparent monthly pricing, no setup fee or lock-in, and rostering, notes, claiming and payroll in one place.
Can I switch from SupportAbility to Rostrel?
Yes — moving from SupportAbility to Rostrel is designed to be low-friction. We help you bring your participants, workers and rosters across, there's no lock-in contract and no setup fee, and most providers are up and running within a couple of weeks. Tell us what you're running now and we'll map out exactly how the switch would work for your team.
Software priced for where you are
See the price before the sales call, start on a free trial, and grow without a staff-count floor. Book a 20-minute demo to see Rostrel for your provider.
Book a 20-minute demoRelated comparisons
Last updated June 2026. Competitor information is sourced from public materials and may change; we review these comparisons periodically.