NDIS claiming in 2026:
what’s changing, and how to stay paid.
Claims are getting faster for trusted providers — and stricter. The thread running through all of it: the support you claim has to match the support you actually delivered.
General information for Australian NDIS providers — always check ndis.gov.au for the current rules.
How NDIS claiming software helps
NDIS claiming software builds and submits your NDIS claims from the support you've actually delivered, instead of re-keying line items into the PACE or myplace portal. Rostrel links every claim back to a completed shift note, applies the correct support item number and price cap, and flags claims that would reject — a missing note, an exhausted budget, the wrong item code — before you submit, so more claims are paid the first time.
What is PACE?
PACE is the NDIA’s new computer system, gradually replacing the older provider portal. Two changes matter most for getting paid:
- •“My providers” relationships. Participants record the providers they have an ongoing relationship with. When you’re recorded as a participant’s my provider, you can claim against their plan — and valid claims are generally paid within 2–3 business days.
- •Delivery confirmation. For providers not recorded as a my provider, the NDIA may check with the participant — for example by SMS — to confirm the support was delivered as agreed before the claim is paid.
What’s actually changing for claims
The direction is clear: claims are increasingly tied to evidence that the support happened and was delivered as agreed. The era of loose, unmatched claiming is closing. In practice that means the providers who stay paid are the ones whose roster, service records (case notes) and claims all line up — automatically, not through end-of-fortnight detective work.
Why NDIS claims get rejected
When a claim bounces, it’s usually one of these:
- ✕No matching record. A claim with no case note or service record to back it up.
- ✕Mismatched details. The claimed hours, date or participant don’t match what was rostered and delivered.
- ✕Wrong support item. An incorrect NDIS item code or a code the plan doesn’t fund.
- ✕Budget issues. Not enough remaining funds in the relevant support category.
How to stay paid
- ✓Claim only what was delivered — and make sure every claim has a matching service record.
- ✓Keep case notes tied to the shift they belong to, so hours and dates always agree.
- ✓Reconcile before you submit — catch missing notes and mismatches before they become rejections.
- ✓Lodge promptly and keep your participant relationships (“my providers”) up to date.
How Rostrel keeps claims from bouncing
Rostrel connects rostering, case notes and claims into one chain. Every claim links back to a completed shift note, so what you claim matches what was delivered. Missing notes, unstaffed shifts and not-yet-ready claims are surfaced before you submit — so fewer claims bounce, and you get paid for the work you actually did.
Book a demoFrequently asked questions
What is PACE?
PACE is the NDIA’s new computer system, gradually replacing the older provider portal. It changes how participants record their ongoing providers (“my providers”) and how some claims are validated and paid.
Do I need to change how I claim?
The fundamentals are similar, but claims increasingly need to match the support that was actually delivered — and for some providers, the participant confirms delivery before payment. Keeping accurate, matched service records is more important than ever.
Why do NDIS claims get rejected?
Common reasons include a claim that doesn’t match a delivered or recorded support, missing or mismatched service records (e.g. no case note for a shift), the wrong support item code, or plan/budget issues such as insufficient remaining funds.
How fast are NDIS claims paid?
For providers recorded as a participant’s “my provider”, valid claims on NDIA-managed plans are generally paid within 2–3 business days. Claims from providers not recorded as a my provider can take longer and may be confirmed with the participant first.
How does Rostrel help?
Rostrel links every claim back to a completed shift note, so what you claim matches what was delivered. Missing notes and not-yet-ready claims are surfaced before you submit — so fewer claims bounce.
How much does NDIS claiming software cost?
Rostrel is priced per active participant with unlimited workers — Starter from $299/mo, Growth $349/mo and Scale $699/mo, plus a free tier for one-person providers. Plans are all-inclusive, so claiming is part of every plan rather than a paid add-on — no setup fee and no lock-in. See our pricing page for the full breakdown.