Getting endorsed as a "my provider".
You deliver the shift, you submit the claim, and it comes back rejected — not because anything was wrong with the service, but because your agency-managed client's support coordinator never added you to their 'my providers' list in PACE. That missing relationship is the one thing that gates your ability to claim NDIA-managed supports, and there's no workaround: you wait until you're on the list. This guide explains what the list is, why it matters more for agency-managed than any other support type, and how to get yourself added before the first shift goes out.
In the NDIA's PACE system, a participant's "my providers" list records the providers they work with. For agency-managed (NDIA-managed) supports, you generally need to be on that list before you can claim. The participant or their representative adds you — you share your ABN, business name, and NDIS registration number so they can find you.
What "my providers" means
Under PACE, a participant's "my providers" list records the providers they work with. It's the relationship between a participant and a provider, recorded in the NDIA's system — and it replaced the old service-booking step that used to lock funding against a provider.
The reason it exists is simple: PACE needs a way to know which providers a participant has chosen to support them, especially for the supports the NDIA pays directly. The "my providers" list is that record. Rather than a provider creating a booking against someone's plan, the participant (or their representative) adds the provider — so the connection starts from the participant's side.
"Endorsed" in the everyday sense
Throughout this guide, "endorsed" just means being added to a participant's "my providers" list so you can deliver and claim. The exact wording, roles, and steps PACE uses are still settling and vary by situation — confirm the current terminology with the NDIA at ndis.gov.au.
Why it matters for getting paid
Whether the "my providers" list matters to you depends on how each support is managed in the plan. There are three management types, and only one of them is gated by the list.
NDIA-managed (agency-managed) supports
For supports the NDIA manages directly, a provider generally needs to be on the participant's "my providers" list before claiming. This is the connection that authorises agency-managed claiming — so confirming you've been added is something to do before you start delivering, not after. Agency-managed supports also generally require an NDIS-registered provider.
Plan-managed supports
Plan-managed claiming flows through the plan manager. You invoice the plan manager, they claim against the participant's funding and pay you — the same broad shape as before. The "my providers" list isn't the gatekeeper here.
Self-managed supports
For self-managed supports, the participant manages payment directly — you invoice the participant (or their nominee), and they pay you and keep their own records. Again, the agency-managed "my providers" requirement doesn't drive this path.
The practical takeaway: endorsement as a "my provider" matters most for agency-managed supports. For plan-managed and self-managed work, your claiming path runs through the plan manager or participant, so the list is a smaller concern — but it never hurts to confirm how each support is set up. For what happens after you're on the list, see our overview of NDIS claiming.
How to get added — a walkthrough
Because the participant adds you, getting onto a "my providers" list is mostly about making it easy for them (or their support coordinator) to find and select you. The detail varies by situation, so treat this as the shape of the work.
Share your provider details
Give the participant — or their support coordinator or local area coordinator (LAC) — the details they need to identify you: your legal or registered business name, your ABN, and your NDIS registration number. Accurate details avoid the wrong provider being added by mistake.
The participant or their representative adds you
The participant, their nominee, or their support coordinator adds you to the "my providers" list on the participant's side. You don't add yourself — the request comes from them, which is the design of the model. Where a support coordinator is involved, they often handle this step.
Check the role or endorsement recorded
When you're added, the relationship may distinguish a "my provider" role or endorsement — a record of what you've been added to support. If the support you'll deliver is agency-managed, confirm the relationship covers it. Terminology here is still settling, so check the current details rather than assuming.
Confirm before you deliver and claim
For agency-managed supports, confirm you're actually on the list before the first shift. Catching a missing endorsement up front is far easier than unwinding a claim that can't be paid because the connection wasn't in place.
Role and endorsement: what the relationship records
It's a relationship, not a booking
The "my providers" list records that a participant has a relationship with you. It isn't a dollar amount reserved against a plan — funding still lives in the plan's support categories. The list says who supports the participant; the plan says what is funded and how it's managed.
The relationship may carry a role
When you're added, PACE may distinguish a role or endorsement for the relationship — a way of noting what you've been added to do. Don't assume one endorsement covers every kind of support you might deliver to a participant; confirm the relationship lines up with the supports you'll actually claim.
Before you deliver agency-managed supports
A short checklist to run before the first agency-managed shift. Each point is something to confirm rather than assume:
- —Confirm you're on the participant's "my providers" list, with a relationship that covers the support
- —Confirm the support is actually agency-managed (and not plan-managed or self-managed) for that category
- —Confirm there's funding behind it in the right support category, and whether that funding is flexible or stated
- —Confirm your NDIS registration covers the support type you'll be delivering
- —Keep your service records ready — claims should tie back to a delivered shift, with date, duration, and support item
Getting these right up front is the difference between a claim that's paid without fuss and one that bounces because the connection or the funding wasn't where you expected.
For NDIS providers using practice management software
Rostrel links every service record to the participant it was delivered under, so when you come to submit an agency-managed claim you can see at a glance whether a shift has all the information PACE needs — date, duration, support item, and participant. Because Rostrel generates PRODA-ready bulk claim files directly from those service records, a missing or mismatched "my provider" relationship surfaces before submission rather than as a bounce, giving you time to resolve the endorsement with the participant or their support coordinator before the claim goes in.
Frequently asked questions
What does "my providers" mean in PACE?
In the NDIA's PACE system, each participant has a list of "my providers" — the providers they have a relationship with. The list is how PACE connects a participant to the providers who support them, and it replaced the old service-booking step. Exact terms and steps are still settling, so confirm current details with the NDIA.
Do I have to be on the "my providers" list to get paid?
For NDIA-managed (agency-managed) supports, a provider generally needs to be on the participant's "my providers" list before claiming. Plan-managed claiming flows through the plan manager and self-managed claiming through the participant, so the list is mainly an agency-managed concern. Confirm the current rules with the NDIA.
How does a provider get added to a participant's "my providers" list?
You give the participant — or their support coordinator or local area coordinator (LAC) — your provider details, and the participant or their representative adds you as a "my provider". The relationship may record a role or endorsement against the support you deliver. The exact process is still settling in PACE.
What details should I give to be added?
Share your legal or registered business name, your ABN, and your NDIS registration number. Accurate details make it easy for the participant, their nominee, or their support coordinator to find and add you correctly. For agency-managed supports you generally need to be an NDIS-registered provider.
Does this apply to plan-managed and self-managed supports?
The "my providers" requirement is mainly about agency-managed (NDIA-managed) claiming. Plan-managed supports are invoiced to the plan manager, who claims and pays you, and self-managed supports are invoiced to the participant. Those paths run as before, so the list isn't the gatekeeper for them.
Confirm the current process with the NDIA
PACE is still settling, and the exact steps, screens, roles, and terminology for "my providers" change over time and vary by situation. This guide is a conceptual overview, not official guidance or the click-by-click process. Before you rely on anything here — especially how a support is managed, how a "my provider" relationship is recorded, or whether you're endorsed for a particular support — confirm the current details with the NDIA at ndis.gov.au and with the relevant support coordinator or plan manager.
Clean claiming once you're endorsed
Getting added as a "my provider" is the NDIA's side. The claiming side is ours: Rostrel keeps every claim tied to the delivered service record it came from and produces PRODA-ready bulk claim files — so once the connection is in place, what you submit is already clean.
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